NEW REPRESENTATIVE – Frequently Asked Questions
I’ve just started my Avon business and I’m really excited. Now, how do I get customers?
Spread the word! Tell everyone you know that you sell Avon. Wear the clothes, jewelry and makeup to promote the latest Avon looks. Share the latest brochures and distribute them everywhere you go (always keep a few in your bag!). Share the link to your personal online store so people can start shopping with you online. And if you have a smartphone, make sure you’ve downloaded the Avon Social Media Center app. The posts you share from the app link directly to your online store, so anyone who clicks will be shopping with you!
Where do I get my Avon brochures? Do they cost anything? And if so, how much?
Yes, make it a habit to include brochures as part of your regular order! Brochures are available in packs of 10, and the cost varies depending on how many you order. You can also order mark. magalogs, Avon Living magalogs and other seasonal flyers as you’re building your order. These are typically available in packs of 5 or 10.
How do I know when my order is due?
When you log into YourAvon.com, you’ll see the date and time your order is due on the My Orders page. In addition, you can access this information by calling our Avon Customer Insight Center (English: 1-866-513-2866, Spanish: 1-866-588-2866. You can also reach out to your Mentor for more order placement tips.
How do I get paid?
When you place your order, you submit payment to Avon. Then, when you collect payment from your customers, the earnings leftover belong to you – the difference between what you pay Avon and what your customer pays you. For example, say your customer wants to purchase an Anew skin care product priced at $28 in the brochure. When you place your order, you pay $16.80 (provided you’ve hit your KickStart sales goal and are earning 40% – click here for more about KickStart!). That $11.20 difference is your earnings.
Great! Are there any other ways I receive payment?
Good question. Avon runs a variety of incentives, programs in which you can earn rewards for hitting certain targets (these rewards are in addition to your usual campaign earnings from your orders). You can choose to receive any cash rewards you earn from an incentive via direct deposit to your bank account (our recommendation!). The money you earn will be deposited directly into your account.
If you choose not to receive earnings by direct deposit, they will be added to a Visa pre-paid card that will be mailed to your address. Once you receive the card in the mail with your first earnings, additional earnings will be automatically added to your card as you accumulate them.
In addition to incentive rewards, if you become a member of Avon’s Sales Leadership program, your Leadership earnings will also be transmitted to you via direct deposit or pre-paid card.
What is the cost to ship my order?
When you place an order on YourAvon.com, choose “Regular Shipment,” and we’ll combine all your orders into one shipment that will be sent to you on your scheduled ship day. Need it fast? Get your order shipped the next business day for an additional fee by choosing “Ship Separate.”
|Order Total||Shipping Fee|
|$0 – $149.99||$7|
|$150 – $299.99||$9|
|$300 – $499.99||$13|
How do I know what my earnings are?
All new Representatives earn 40% on their first order. If you hit the KickStart sales goals, you’ll continue to earn 40% in your first seven orders, otherwise (and for all Representatives after KickStart) your earnings are based on the chart below.
Your earnings are a percentage of your total sales in a campaign. All items, including demos, samples, sales tools and brochures, count toward your order total. The only exceptions are fixed earnings products — see details below.
|Campaign Sales||Beauty & Jewelry||Fashion & Home|
|$0 – $149.99||20%||20%|
|$150 – $299.99||30%||20%|
|$300 – $499.99||35%||20%|
Why do I earn at different levels on some products?
Your orders are made up of both variable-earnings products (color cosmetics, fragrance, hair care, personal care, skin care, jewelry and watches) and fixed-earnings products (mostly fashion and home).
- Variable-earnings items result in earnings to you of between 20% and 40%, depending on the size of your order.
- Fixed-earnings items are marked with a special symbol () in each brochure. Your earnings level on these products will always be 20%, or 25% for President’s Recognition Program members (more about that here).
Do I also receive earnings from customers who shop with me online?
Absolutely. Online customers are a great way to build your Avon business and you’ll earn the same on your online store sales as you do on YourAvon.com orders.
How can I pay for my Avon order?
When you place your order online through YourAvon.com, you can choose to pay through Visa or MasterCard credit or debit card, Discover card or Avon QuikPay. You can also process customer credit card information on YourAvon.com. Whenever possible, process payment for orders in-person with your customers, so you don’t need to write down any sensitive personal information. Just log in to your YourAvon.com account and enter payment while the customer is there or on the phone. As a reminder, always enter in the zip code associated with the credit card information used.
You can also use our automated phone system, FAST Talk, to provide payment information for your order.
Can my customers write a check directly to Avon?
Avon does not accept personal checks from customers. If you choose to do so, you may accept checks from your customers written directly to you. You will need to personally cash the check.
I heard that I can get credit through Avon. How do I do that?
A Campaign Credit Limit may or may not be extended based on the information you provided when you enrolled, or for other business reasons. You can view your base Campaign Credit Limit by visiting the “Additional Information for You” section on the YourAvon homepage. For more details about Avon’s Campaign Credit Limits, read this FAQ.
I received a Campaign Credit Limit! What now?
If you were granted a Campaign Credit Limit, you have been granted an amount from Avon to put toward your order each campaign. If you choose to use your Campaign Credit Limit, you must pay the balance before your next campaign’s order is processed. If you don’t place an order in the following campaign, any payment balance is still due by 11:59 p.m. local time on your order submission date. Any past-due balance may be subject to a fee for each campaign that the balance is overdue.
What does it mean if I didn’t get a Campaign Credit Limit?
If you were not granted a Campaign Credit Limit from Avon upon enrolling, you’ll need to pay for your order in full when you submit it. Any previous balance must be paid in full and posted to your account before your order can be released.
What happens if I want to upgrade my Starter Kit or order another one?
Kits are limited to one per Representative at the time of enrollment. However, there will also be plenty of key bundle opportunities for you to look out for in the coming campaigns! These are additional opportunities to get key product bundles at a Representative-only price to assist you in your selling endeavors.
How do I learn more about building my business or get additional training?
YourAvon.com is a great place to start. Check out the Skill Building/Training Resources page, accessible directly from your New Rep Essentials page.
Plus, keep your eyes open for communication from your Mentor or Home Office to find out when your District is holding its monthly Sales Meeting. These meetings are a great place to learn about the latest product launches each campaign and hear tips from your fellow Representatives.